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Key points

  • Involving volunteers in your organisation requires planning.
  • Volunteers need to be part of your organisation's whole ethos.
  • To work effectively with volunteers, an organisation needs to invest in them.
  • Volunteers need to have a clear role in the organisation.
  • Volunteers need proper induction and training.
  • Managing volunteers involves different skills than managing paid staff - volunteers often need more flexibility.

Checklist

  • Volunteer policy.
  • Established induction procedure.
  • Volunteers handbook.
  • Volunteer task descriptions.
  • Volunteer management written into staff job descriptions.
  • Adequate resources for volunteers.
  • Policy for paying expenses.
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