Exploring 'Users'

The idea of empowering users and being more responsive to their demands is now a key concept for many voluntary organisations. But how far should people who use the services be involved in deciding how they are run?

Want to learn the basics? See how to increase user involvement and enhance the benefits that they receive in our overview.

	Want to know how others do it? The case study is a first-hand account from an organisation.		Has your organisation got what it takes? Have a look at our essentials to find out.
	Hungry for knowledge? In more depth gives further insight into the key issues.		Have you got what it takes? Try working through the activities.
	Still need more? See our resources area for useful weblinks and publications.

Learning objectives

By working through this session you will discover

• How to increase user involvement in your organisation.
• Find out more about your users through market research techniques.