Introduction

The case studies provide real life examples that illustrate how different organisations have tackled the issues covered in this section. The aim is to help your organisation learn from the experience of other organisations.

In some cases the identities of individuals or organisations have been removed to allow people to speak out on sensitive issues without embarrassment. Some of the case studies were written up some time ago, but the lessons to be learned remain current and valid.

• Internal conflict: trouble at a health advice agency
  
  
• Learning the ropes: the British Trust for Conservation Volunteers (BTCV)