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Video view: Carlisle CAB

Video details

Interviewee:

Paul Holborn, Manager, Carlisle Citizens Advice Bureau

Video source:

Voluntary Matters Series 2, Programme 5, Sticky moments: conflict resolution, Produced by The Media Trust, December 1999

Description:

How can organisations deal constructively with conflict?

Duration:

22secs

Filesize:

281KB

File format:

Windows Media Video

Encoding format:

ISO MPEG-4

Media bit rate:

93Kbps

 

Transcript and audio

 

"We did have the chair of the management committee negotiating, but how it worked is that we were having meetings and then we were reporting back, making decisions and reporting back and I think maybe it would have speeded things up if the person doing that negotiation on behalf of the committee had been given a very clear brief and some authority to make some decisions."

 

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