Websites

Provides independent advice and information on all aspects of employment legislation and offers conciliation, mediation and arbitration services
Advisory, Conciliation and Arbitration Service www.acas.org.uk

Useful information and a free publication 'Resolving Charity Disputes'
Charity Commission for England and Wales www.charity-commission.gov.uk

Offers a mediation service in partnership with the Centre for Dispute Resolution. Costs are on a sliding scale and subsidised by the service. A typical mediation for a small organisation (income less than £250,000 per year), lasting five hours, would be £150 (with a subsidy of £350)
National Council for Voluntary Organisations (NCVO) www.ncvo-vol.org.uk

Specialists in conflict resolution with an online information exchange
Centre for Effective Dispute Resolution www.cedr.co.uk

A national voluntary organisation dedicated to developing constructive means of resolving conflicts in communities
Mediation UK www.mediationuk.org.uk

Advice on disputes in the workplace
Public Concern at Work www.pcaw.demon.co.uk

Books

An overview of sources of conflict and how to deal with them
Dealing with Disputes in Voluntary Organisations
Linda Laurance and Anne Radford, 1997. NCVO. ISBN 0719915155

How to deal with change in the voluntary sector
Managing Change in Voluntary Organisations: A Guide to Practice
Nigel Gann, 1996. Open University Press. ISBN 0335196217

A practical look at dealing with conflict in voluntary organisations
Managing Conflict
Gill Taylor, 1999. Directory of Social Change. ISBN 1900360284

A guide to making negotiations work
Getting to Yes: Negotiating an Agreement without Giving In
Roger Fisher, William Ury and Bruce Patton, 1997. Arrow. ISBN 0099248425