Exploring 'Conflict resolution'

Conflict is an everyday occurrence even in healthy organisations. Properly managed it can have positive outcomes for the individuals involved and the organisation as a whole. But mismanaged or ignored it can spiral destructively out of control.

Want to learn the basics? See our overview for a lowdown on resolving and managing conflict that can occur within an organisation and between different organisations.

	Want to know how others do it? The case study is a first-hand account from an organisation.		Has your organisation got what it takes? Have a look at our essentials to find out.
	Hungry for knowledge? In more depth gives further insight into the key issues.		Have you got what it takes? Try working through the activities.
	Still need more? See our resources area for useful weblinks and publications.

Learning objectives

In this session you will discover:

• How conflict arises.
• How you can prevent it.
• How you can deal with it, informally and formally.