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Key points

  • Ensure your that your organisation's work drives your IT system rather than the other way round.
  • Consultation with staff and volunteers is vital to planning any changes to your IT system. Everybody needs to understand and 'own' the system.
  • Allow resources for adequate training and system support in your planning and budgeting for upgrading or building a new IT system.
  • Make sure one person in the organisation takes responsibility for managing the system, and that other people can be trained. Be aware of the legal requirements involved in storing information.

Checklist

  • An IT strategy that specifies staff roles.
  • An IT support contract.
  • A clear and well-organised system for saving computer data and files.
  • Information about health and safety on display for all users.
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